iSit and iWalk Pet Services

iSit and iWalk Pet Services



office/text msg: (408) 8_36-7911
fax: (267) 3_81-3418
email: info@iSitiWalk.com 

Frequently Asked Questions

These are the answers to the most commonly asked questions. If your question isn't answered here, contact us and we will give you an answer as soon as we possibly can.

Q: Are your services licensed, bonded and insured?
A: Yes, they are.
Click this link to see the Business License.
Click this link to see the PSA Insurance Program details.

Q: Do you require payment in advance?
A: We do require payment in advance for first-time customers. This policy may be relaxed for continuing clients.

Q: What if my pet requires emergency medical care?
A: We keep your pet's medical history and preferred veterinarian on file. If there is a need for veterinary care, we will take your pet to your vet while you are away. We do require a veterinarian release form to be signed by you to allow us to do this.

Q: What if my plans change while I am away?
A: Your pet sitter will call to confirm that you have returned home at the expected time or ask that you call to confirm your return. We will not leave your pet unattended if you are unexpectedly delayed.

Q: What if I come back home before the planned date?
A: Please let us know about your change in plans as soon as possible.  We will refund 50% of the remaining service fees.

Q: Is your PetCam service secure?
A: Yes, each client needs a unique login account to access the web camera on their web browser or smart phone. Also, the camera is installed at the client's home using encrypted password protection, so neighbors and passers-by will not be able to connect to it.

Q: Do your pet sitters accept tips?
A: You betcha!