Service and Liability Policies

Liability Policy:

iSit and iWalk Pet Services and its employees agree to provide services stated in this contract in a reliable and trustworthy manner. In consideration of these services and as an express condition thereof, the client expressly waives any and all claims against iSit and iWalk Pet Services or its employees, unless arising from gross negligence on the part of iSit and iWalk Pet Services.
iSit and iWalk Pet Services cannot be held responsible for pets that cause damage to furniture, carpet, flooring/woodwork, walls, etc. while walker is not present.
iSit and iWalk Pet Services cannot be responsible for pets that bite, suffer an accidental death or escape from faulty fencing or from inside the home due to faulty screens, doors, etc.
iSit and iWalk Pet Services cannot be responsible for any complications pets may suffer or actions of pets while they are unattended.
iSit and iWalk Pet Services or its employees shall not be held responsible for the loss, injury, death, or actions of any pet that the client has let outside or has instructed the walker to allow outside while walker is not present. This includes pets with doggie doors and outdoor pets.
The client understands that all pets (where appropriate) must have a veterinarian and must be up to date on the rabies vaccination. Client agrees to reimburse iSit and iWalk Pet Services for all costs (including, but not limited to, medical care and lost wages) associated with contracting any ailments while exposed to pet(s).
iSit and iWalk Pet Services does not accept aggressive animals. Client agrees to be responsible for all costs (including, but not limited to, medical care, attorney fees, etc) if client’s pet should bite another person or animal.
iSit and iWalk Pet Services will not walk unruly or untrained dogs or dogs that choke themselves on their leash. All pets must be walked on a leash, no exceptions.
iSit and iWalk Pet Services does not diagnose, prognose, or make therapy decisions, nor does it offer veterinary services. Any veterinary/medical concerns will be referred to a veterinarian.
iSit and iWalk Pet Services will not be responsible for any keys the client has asked to be mailed.

Cancellation Policy:

Cancellations must be received within 24 hours of scheduled visit in order to be credited for the daily walk fee.
iSit and iWalk Pet Services reserves the right to deny service or terminate service because of safety concerns, financial concerns, or inappropriate or uncomfortable situations.

Business Hours:

Business and visiting hours fall between the hours of 7 a.m. and 7 p.m. and services are usually completed during this time unless we are behind schedule. iSit and iWalk Pet Services will not accept time specific calls as we cannot guarantee specific times accurately. A two hour window is acceptable; however we generally visit within 30 minutes of the scheduled time.

Bad Check Policy:

A $30 fee is assessed on all returned checks. All fees are due promptly and must be paid via cash or money order only.

Emergencies:

Client agrees to authorize iSit and iWalk Pet Services to handle any emergencies that may arise. iSit and iWalk Pet Services will make every effort to contact client. In the event client cannot be contacted, client authorizes iSit and iWalk Pet Services to use their best judgment and to be available at an hourly rate of $30 to oversee the circumstances.

iSit and iWalk Pet Services requires you to have a responsible party to take care of your pet(s) in the event of unforeseen circumstances such as illness and in the event of inclement weather or a natural disaster. It is best your emergency contact is a neighbor so they can reach your home. iSit and iWalk Pet Services is not responsible for pets in these circumstances.

Payment Arrangement:

For non-recurring services, payment is expected before services are rendered. In the event of additional unforeseen visits or other costs (such as food, supplies, transport costs, or vet fees), payment is expected within 5 days of the invoicing for these costs, or a late charge of $20 will be applied.

Recurring service payments are expected immediately after the service cycle. All additional costs are included in each recurring service invoice. If payment is not received within 15 days of the invoicing date, a late charge of $20 will be applied.

Cash and checks are accepted, plus the convenience of paying using PayPal or Amazon Pay with the click of a button.